Return Policy
Returns & Refunds
Effective Date: October 28, 2026
Our Returns Commitment
At Veyliino, we aim to provide clear and fair assistance when customers need to return a purchase or report a product-related concern.
Because our collection includes skincare, makeup, body care products, and personal beauty tools, certain return requirements may depend on product condition and hygiene considerations.
01. Return Period
Customers may request a return of eligible merchandise within 30 calendar days after delivery.
For preference-based returns, products must generally be:
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Unused and in their original condition.
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Unopened where hygiene considerations require it.
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Complete with included accessories and components.
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Accompanied by proof of purchase.
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Returned with original packaging where reasonably possible.
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Free from damage caused after delivery.
02. Product-Specific Conditions
Facial Skincare
Unused and unopened skincare products may qualify for preference-based returns when they meet our standard requirements.
Products that have been opened or used may be subject to return restrictions where permitted by applicable law.
Foundation & Complexion Makeup
Unused foundations, primers, concealers, contour products, and related cosmetics may qualify for returns if they remain in eligible original condition.
Customers should review available shade and product information before purchasing.
Eye & Lip Cosmetics
Mascara, eyeliner, eyeshadow, lip color products, and similar cosmetics may be subject to additional hygiene-related return restrictions after opening or use.
Any applicable restrictions must be disclosed before purchase and comply with relevant consumer law.
Body Care & Beauty Tools
Unused body care products and beauty accessories may qualify for returns when they meet applicable eligibility requirements.
Used personal care tools may have additional return limitations where permitted by law.
Important: Hygiene-related return restrictions do not remove statutory rights relating to defective, damaged, incorrect, or materially misdescribed merchandise.
03. How to Request a Return
Please email service@veyliino.com with:
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Your order number.
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The product name.
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The reason for your return.
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Relevant photographs where the issue involves damage, leakage, incorrect products, or defects.
Our customer support team will review the request and provide further instructions.
04. Return Address
Our registered business address may not be the physical warehouse used for returns.
Please do not send merchandise directly to our registered address without prior return authorization.
Once a return is approved, the appropriate return address and shipping instructions will be provided.
05. Return Shipping Costs
Preference-Based Returns
Customers are generally responsible for return shipping costs when requesting an eligible return due to personal preference, an unwanted purchase, or an incorrect shade selection made by the customer, subject to applicable law.
Damaged, Defective, or Incorrect Products
If merchandise arrives damaged, defective, incorrect, incomplete, or materially different from its description, Veyliino will provide an appropriate remedy at no additional cost to the customer.
Depending on the circumstances, the remedy may include a replacement, refund, or prepaid return arrangement.
06. Damaged Packaging or Product Leakage
If a cosmetic container arrives broken, a product leaks during shipment, or the contents appear damaged, please contact customer support promptly.
Include photographs of the affected product and packaging when reasonably available.
We will review the situation and arrange an appropriate solution.
07. Product Reactions
If you experience irritation or another unexpected reaction, discontinue use of the product.
For persistent, severe, or concerning symptoms, seek medical advice.
Customers may contact us to report a suspected product defect or safety issue.
Where relevant, we may request the product name, batch information, photographs, or other information necessary to evaluate the concern.
A product reaction does not automatically establish a manufacturing defect, but valid consumer rights and product safety obligations remain applicable.
08. Refund Processing
Once an eligible return is received and inspected, or another refund resolution is approved, we will notify the customer of the outcome.
Approved refunds are generally processed to the original payment method within 5–10 business days after the applicable inspection or approval.
Banks and payment providers may require additional time before the refund appears.
09. Exchanges & Replacements
If an incorrect or defective product is supplied, customers may contact us to discuss replacement options.
Preference-based exchanges are subject to return eligibility and product availability.
10. Order Cancellation
Customers may request cancellation before dispatch by contacting service@veyliino.com.
Once an order has shipped, cancellation may no longer be possible. Eligible merchandise may still qualify for return under this policy.
11. Missing Deliveries
If your order appears lost or significantly delayed, please contact customer support.
We will investigate the available shipping information and offer an appropriate remedy where required.
A package marked as delivered does not automatically eliminate the right to report a legitimate delivery concern.
12. Statutory Consumer Rights
Nothing in this policy excludes or limits consumer rights that cannot legally be waived.
Returns Department & Business Details
Brand: Veyliino
Operating Company: Sichuan Lianshiboer Technology Co., Ltd.
Registered Business Address: Room 1304, 13th Floor, Building 2, No. 200 Jirui 1st Road, Chengdu High-tech Zone, China (Sichuan) Pilot Free Trade Zone, Sichuan Province, China
Email: service@veyliino.com
Phone: +86 153-9043-1323