Purchase Terms & Customer Information

Effective Date: October 28, 2026

Your Purchase Agreement

These Terms of Purchase govern orders placed through the Veyliino online store.

Veyliino is owned and operated by Sichuan Lianshiboer Technology Co., Ltd.

The company operates the store and is responsible for purchases where it is the contracting seller.

Please review these terms before completing a transaction.

1 / Products Available

Our online collection includes beauty and personal care products such as:

Facial Skincare

Products and accessories intended for everyday cleansing, moisturizing, and cosmetic skincare routines.

Complexion Makeup

Foundations, primers, concealers, contouring products, and related face cosmetics.

Eye & Lip Makeup

Eyeshadows, eyeliners, mascaras, lip products, and other decorative cosmetics.

Body Care & Beauty Tools

Personal care products, body care accessories, makeup tools, and related beauty essentials.

Individual product availability may vary.

2 / Reviewing Product Details

Before purchasing, customers should review the relevant product description.

Important information may include:

• Product ingredients.

• Size or net quantity.

• Available shades and variations.

• Directions for use.

• Relevant warnings.

• Storage recommendations.

• Included components.

• Product suitability and limitations.

Customers with known ingredient sensitivities should review product information carefully.

3 / Placing an Order

Customers may select available products and variations, add them to the shopping cart, and complete checkout.

Before submitting payment, please verify:

• Selected products.

• Shades and variations.

• Quantities.

• Delivery information.

• Contact details.

• Total payable amount.

An order confirmation will normally be sent to the email address provided during checkout.

4 / Prices & Payment

Product prices are displayed online.

Shipping charges and applicable fees are disclosed before payment completion.

Payments are processed using the methods available during checkout.

Orders may be subject to reasonable transaction verification.

5 / Order Acceptance

Orders are subject to successful payment and product availability.

If an accepted order cannot be fulfilled, we will contact the customer and arrange an appropriate refund or another mutually agreed solution.

6 / Processing & Delivery

Orders are typically processed within 1–3 business days after payment confirmation.

Estimated standard delivery is 10–20 business days after dispatch, where available.

Shipping charges are calculated and displayed at checkout.

Please consult our Shipping Policy for additional information.

7 / Order Changes & Cancellations

Customers may request changes or cancellation before dispatch.

Contact service@veyliino.com promptly with your order number.

Once shipped, an order may no longer qualify for cancellation. Eligible returns are handled under our Return & Refund Policy.

8 / Inspecting Delivered Products

Customers are encouraged to inspect their purchases after delivery.

Please contact customer support if an item:

• Arrives damaged.

• Has leaked or broken packaging.

• Is incorrect.

• Has missing components.

• Appears defective.

• Is materially different from the description.

Relevant photographs may assist with the review process.

An appropriate remedy will be provided according to our policies and applicable law.

9 / Cosmetic Hygiene & Returns

Eligible products may be returned within 30 calendar days after delivery.

Preference-based returns generally require products to be unused and in suitable original condition.

Opened or used cosmetics may be subject to hygiene-related return restrictions where permitted by law and clearly disclosed before purchase.

Such restrictions do not remove statutory rights concerning defective, damaged, incorrect, or materially misdescribed merchandise.

10 / Refund Processing

Approved refunds are generally processed to the original payment method within 5–10 business days following the applicable return inspection or approval of another refund resolution.

Additional processing time may depend on the payment provider.

11 / Product Care & Intended Use

Customers should follow all applicable directions for use and storage instructions.

Cosmetics should not be used after any applicable expiration date or when the product appears unsafe for use.

Beauty tools should be cleaned and maintained according to their individual instructions.

If unexpected irritation occurs, discontinue use and seek appropriate advice when needed.

These provisions do not limit statutory rights regarding defective or unsafe products.

12 / Consumer Protection

Nothing in these Terms of Purchase excludes mandatory consumer rights that cannot legally be waived.

Where applicable law provides additional protections or remedies, those requirements remain effective.

13 / Related Store Policies

Purchases are also subject to our:

• Shipping Policy

• Return & Refund Policy

• Privacy Policy

• Terms of Service

Where a provision conflicts with mandatory legal requirements, applicable law takes precedence.

14 / Seller & Customer Support

Brand Name: Veyliino

Operating Company: Sichuan Lianshiboer Technology Co., Ltd.

Registered Business Address:

Room 1304, 13th Floor, Building 2, No. 200 Jirui 1st Road, Chengdu High-tech Zone, China (Sichuan) Pilot Free Trade Zone, Sichuan Province, China

Customer Support Email: service@veyliino.com

Telephone: +86 153-9043-1323

For purchase inquiries, delivery questions, product concerns, cancellations, or returns, please contact our support team.