Shipping & Order Fulfillment

Effective Date: October 28, 2026

Shipping Information

Veyliino arranges delivery for skincare products, makeup, body care items, and beauty tools purchased through our online store.

The following information explains how orders are processed, shipped, tracked, and handled if delivery problems arise.

Delivery Summary

These are estimated arrangements and may vary according to destination, carrier availability, and fulfillment conditions.

A. Order Processing

Orders are typically processed within 1–3 business days after successful payment confirmation.

Processing may include:

• Order verification.

• Inventory confirmation.

• Product preparation.

• Packaging.

• Shipping arrangements.

Business days generally exclude weekends and applicable public holidays.

B. Delivery Estimates

Standard delivery is estimated at 10–20 business days after dispatch, where this service is available.

The delivery estimate does not include the initial order-processing period.

Actual delivery times may be affected by shipping destination, carrier operations, customs processing, weather conditions, and other logistical circumstances.

Estimated delivery dates are not guaranteed.

C. Shipping Charges

Shipping costs depend on the delivery destination and available shipping methods.

Applicable shipping fees are calculated and displayed at checkout before payment is completed.

Any free-shipping promotion will apply only when the conditions displayed during checkout are satisfied.

D. Shipping Destinations

Shipping availability depends on the destinations and delivery services supported by our checkout system.

Customers should ensure that their shipping address is accurate and complete.

E. Fulfillment Locations

Veyliino orders may be fulfilled from our own facilities or authorized fulfillment partners depending on product availability and delivery destination.

Some shipments may originate from facilities outside the customer's country.

Our registered business address does not necessarily represent the shipping origin of each order.

F. Cosmetics Packaging

Different product categories may require different packaging arrangements.

Liquid cosmetics, skincare containers, makeup products, and beauty tools will be prepared for shipment according to their characteristics and applicable transportation requirements.

Some products may be subject to carrier or destination restrictions.

G. Tracking Information

After an order is dispatched, tracking information will be provided when available.

Tracking updates may require additional time to appear in the carrier's system.

For assistance, please contact service@veyliino.com and provide your order number.

H. Multiple Shipments

Orders containing several products may occasionally be shipped in separate packages.

Where available, individual tracking details will be provided for separately dispatched items.

I. International Customs & Charges

International orders may be subject to customs inspections, import duties, or applicable taxes.

Responsibility for such charges depends on destination regulations and the conditions disclosed during checkout.

Any customer-payable import charges will be handled according to applicable legal disclosure requirements.

J. Delayed or Missing Packages

If a package is significantly delayed, tracking information has stopped updating for an extended period, or the shipment appears missing, please contact customer service.

We will review the shipment and coordinate with the relevant carrier or fulfillment partner where appropriate.

If an order is confirmed lost or otherwise not delivered as required, we will provide an appropriate remedy under applicable law.

K. Damaged Shipments

If a skincare container leaks, makeup packaging arrives broken, or a beauty tool is damaged during shipment, please contact us.

Provide your order number and photographs where reasonably available.

We will assess the situation in accordance with our Return & Refund Policy.

L. Address Corrections

Customers should verify their delivery information before submitting an order.

If an error is discovered, please contact our support team promptly.

Corrections may not be possible after dispatch, but we will provide reasonable assistance where available.

Shipping Assistance

Brand: Veyliino

Legal Company: Sichuan Lianshiboer Technology Co., Ltd.

Registered Business Address: Room 1304, 13th Floor, Building 2, No. 200 Jirui 1st Road, Chengdu High-tech Zone, China (Sichuan) Pilot Free Trade Zone, Sichuan Province, China

Customer Support: service@veyliino.com

Phone: +86 153-9043-1323